Terms & Conditions
We offer a 5-day money back guarantee. If for any reason you are unhappy with your purchase, contact me by email within 5 days of receiving your order.
Returned merchandise must be returned in its original packaging, shipping boxes, labels, tags, care pouches. We will refund the full purchase price upon receipt of an authorized return. No stocking fee’s and shipping upgrades are not refundable. Please send us an email with the description of the damage and we will work with you to return or complete your order. Your satisfaction is our goal!
Damaged or Defective Items will be fully replaced and redelivered at our expense
Order Processing and Transit Times
At Rose’s Pendulum, we strive to offer as many Hand-Crafted items as possible Most of our product line can ship within 3 days, but on occasion, holidays, and other busy shipping periods, we may require a few extra days. We will do our best to post all delays in the site on the product info areas under unforeseeable conditions, hurricanes, inclement weather, etc.
Incorrect Shipping Address / Additional Shipping Charges
Please check that all your shipping address’s, postal codes and contact info is correct!. Rose’s Pendulum Inc. is not responsible for delays and additional shipping charges that may occur due to an incorrect or incomplete address provided by our customers. If there is any issue with the information you’ve submitted, please email us immediately, we will correct your order promptly
If you have in-advertently supplied incorrect or incomplete shipping info (name or address) and your package is undeliverable as a result – when the package comes back to Rose’s Pendulum, Inc. – there is an additional charge to reship. This is because I am charged by the post office to reship something a second time (the same as the cost to ship it the first time).
Lost packages will require 60 days lost to be considered for replacement. Generally these incidents are very rare and we will honor the order where appropriate proof is offered. If the exact item is no longer available, we will offer the next, nearest item or refund.
We can ship internationally and each delivery will be considered individually as per circumstance and customer needs. You are responsible for any duties or import fees.
Roses Pendulum reserves the rights to all the images on this site, our products, videos and photography. No permissions are offered to borrow, copy, use, re-produce or display the information or images within the site.
We collect customer information in order to provide our products and services. For your convenience, some information such as address and telephone number, are stored in a secure database. We never keep credit card or any financial information. Rose’s Pendulum will never sell personal information to any third party group or individual.